Reporting and Content Complaints Policy

What to Report?

Please report content that falls within, but is not limited to, the following categories:

• Illegal Content: Content that violates applicable local, national, or international laws and regulations.
• Violations of Terms of Use: Content that contravenes any of the rules and guidelines described in our Terms of Use.
• Violations of Community Guidelines: Content that breaches the behavioral standards and content rules described in our Community Guidelines, including but not limited to:
  • Hate speech, harassment, and discrimination
  • Obscene, pornographic, or sexually explicit material (where prohibited)
  • Violent or threatening content
  • Spam or unauthorized advertising
  • Intellectual property infringement
  • Impersonation
  • Content that exploits, abuses, or endangers children
  • False information or disinformation (where explicitly prohibited)

How to Submit a Report or Complaint

To help us investigate and resolve your report effectively, please provide as many details as possible. You can typically submit a report via the following methods:

In-Platform Reporting:

Look for a "Report" button, link, or flag icon near the content in question. This is the most efficient way to submit a report as it often includes contextual information. Follow the on-screen instructions to provide details about the issue.

Contact Support:

If you cannot find an in-platform reporting option or have a more complex issue to report, please contact our dedicated support team at support@pocketlove.ai. When contacting us, please include the following information:

• Your Full Name and Email: This allows us to contact you for clarifications or updates.
• Clear Description of the Issue: Be specific about the content or behavior you are reporting and why you believe it violates our policies or is illegal. Include the exact location of the content (e.g., URL, username, post ID).
• Date and Time of Occurrence (if applicable): This helps us locate the specific content or activity.
• Supporting Documentation (if applicable): Include screenshots, links, or other evidence that supports your report. Ensure screenshots are clear and show the full context.
• Category of Violation: If possible, specify which particular rule or guideline you believe has been violated.

What Happens After You Submit a Complaint?

Once your complaint has been submitted, you can expect the following:

Important Considerations