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Pocketlove provides immersive experiences with AI companions that feel real, allowing users to create images and chat.
Pocketlove provides immersive experiences with AI companions that feel real, allowing users to create images and chat.
At Pocketlove, we strive to foster a safe, respectful, and lawful environment for all our users. Your attention in reporting content that you believe to be illegal, harmful, or in violation of our Terms of Use and Community Guidelines is crucial to achieving this goal. We encourage you to report any such content you encounter.
Please report content that falls within, but is not limited to, the following categories:
To help us investigate and resolve your report effectively, please provide as many details as possible. You can typically submit a report via the following methods:
Look for a "Report" button, link, or flag icon near the content in question. This is the most efficient way to submit a report as it often includes contextual information. Follow the on-screen instructions to provide details about the issue.
If you cannot find an in-platform reporting option or have a more complex issue to report, please contact our dedicated support team at support@pocketlove.ai. When contacting us, please include the following information:
Once your complaint has been submitted, you can expect the following:
Our customer support team will acknowledge receipt of your report within 24 hours via email to the address you provided. This acknowledgement indicates that your report has been received and is being processed.
Our dedicated moderation team will carefully review the reported content and any provided information. We aim to conduct this review impartially and in accordance with our policies and applicable laws.
Based on the findings of our review, one or more of the following actions may be taken:
We strive to review and resolve all complaints within seven (7) business days from the date of receipt. However, the complexity of the case and the volume of reports may sometimes require a longer investigation period. We appreciate your patience and understanding in such situations.
Please note that intentional submission of false or misleading reports is a violation of our terms and may lead to actions against your own account.
Our review process is designed to be objective and based on our established policies and legal requirements.
We continuously evaluate and improve our reporting and moderation processes to ensure effectiveness and fairness.
Your commitment to reporting inappropriate content is invaluable in helping us maintain a safe and respectful platform for everyone. Thank you for your cooperation and for contributing to a positive user experience on Pocketlove.
Contact our support team directly:
Send Report to support@pocketlove.ai