Privacy Policy

1. Who We Are (Data Controller)

This website, https://pocketlove.ai, is the data controller for the processing of your personal data.

2. What is Personal Data?

"Personal data" refers to any information relating to an identified or identifiable individual. This includes names, email addresses, IP addresses, and more.

• Identifiable data: Includes names, email addresses, or IP addresses.
• Pseudonymized data: Still considered personal data if they can be re-identified.
• Anonymous data: Not considered personal data under GDPR.

3. What Personal Data We Collect

We may collect the following types of data depending on your interaction with our website:

a. Visitors (without login)

• Device type, browser, and operating system
• IP address and time zone
• Website usage data (e.g., pages visited)
• Cookies and tracking technologies

b. Registered Users

• Email address and username
• Login credentials for Google or Patreon (email, profile picture)
• Profile details (avatar, settings)
• Generated content and chat history
• Communication history with our support team
• Usage data (e.g., most used features)
• Payment-related information (handled by third-party providers – we do not store card data)

c. Special Categories of Data (Sensitive)

If you voluntarily provide information about your sex life or sexual orientation when using our services, we will only process it with your explicit consent in accordance with Article 9(2)(a) of the GDPR. We do not share this data with third parties, and you control whether it is disclosed.

4. How We Collect Your Data

We collect your personal data through:

• Direct interactions (e.g., registration, contacting support)
• Automated technologies (e.g., cookies, server logs)
• Third-party login integrations (e.g., Google, Patreon)

5. Why We Process Your Data (Legal Basis)

6. Data Transfer and Sharing

We may share your data with trusted third-party service providers for:

• Hosting and infrastructure
• Analytics and support tools
• Legal, accounting, or consulting services
• Payment processors (for transactions)

These third parties act on our instructions and are bound by data processing agreements to ensure your data remains secure.

7. International Data Transfers

Your data is primarily processed within the European Economic Area (EEA). If we transfer your data outside the EEA, we will ensure that appropriate safeguards are in place, such as the EU Standard Contractual Clauses.

8. Data Security

We implement industry-standard technical and organizational measures to protect data from unauthorized access, alteration, or loss. However, no system is 100% secure. In the event of a data breach, we will notify you and regulatory authorities in accordance with the law.

9. Children's Privacy

Our services are not intended for persons under 18 years of age. We do not knowingly collect data from children. If we become aware of such data, we will delete it immediately.

10. Data Retention

We retain your personal data only as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce agreements. When the data is no longer needed, we securely delete or anonymize it.

11. Your Rights

If you are within the EEA, UK, or Switzerland, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion ("right to be forgotten")
• Restrict processing: Ask us to limit how we use your data
• Object to: Object to processing based on legitimate interest
• Data portability: Receive your data in a machine-readable format
• Withdraw consent: At any time without affecting previous processing

To exercise any of your rights, contact us at support@pocketlove.ai

12. Contact Us

For questions about this policy or your personal data, please contact:
Email: support@pocketlove.ai