Frequently Asked Questions: FAQ

What is Pocketlove?

Pocketlove is an innovative platform that allows you to create unique AI characters and engage in interactive conversations with them using generative artificial intelligence. You can customize your experience and explore creative interactions. Additionally, Pocketlove offers an AI-powered feature for image generation based on your text descriptions.

How does your platform work?

Our platform uses advanced AI models to understand your text inputs and generate relevant and engaging responses from your AI characters. For image generation, you provide text prompts, and our AI creates visual content based on those descriptions. Our systems also include content moderation to ensure a safe and respectful environment.

Is your service free to use?

Pocketlove offers both free and premium features. The free version may have limitations in usage, the number of AI interactions, or access to certain features. Our premium subscription unlocks additional benefits and removes these limitations.

What is a premium subscription and what does it cost?

Our premium subscription offers enhanced features such as unlimited messages, faster response times, access to exclusive features, and higher limits for image generation. You can find detailed pricing information on our premium page.

How do I create an account?

Creating an account on Pocketlove is easy! You can register using one of the following methods:

• Social Login: Log in quickly using your existing Discord or Google account.
• Email Registration: Register with a valid email address and create a secure password. You will typically need to verify your email address after registration.

Can I customize my AI character?

Yes, Pocketlove allows you to customize your AI characters. You can typically define various aspects such as name, personality traits, backstory, and interests. The degree of customization may vary depending on the specific features offered.

Can I ask for photos in the chat?

The ability to request and receive photos in the chat interface with your AI character is a feature of Pocketlove. Please refer to the specific features available in the chat interface. Keep in mind that all generated content is subject to our content moderation policies to ensure safety and appropriateness.

Are images generated in real-time?

Generation time for images can vary depending on the complexity of your request and current system load. While we strive for fast generation, it may not always be instantaneous.

How do I pay for the premium subscription?

You can pay for the premium subscription via our website or app using the available payment methods. You typically choose a subscription length (e.g., monthly, annually) and provide your payment details during the checkout process.

What payment methods do you use?

We accept a variety of payment methods, including:

• Credit and debit cards (Visa, MasterCard, American Express)
• PayPal, Google Pay, Apple Pay

Note that the availability of specific payment methods may vary depending on your region.

How do I cancel my subscription?

You can cancel your subscription at any time using one of the following methods:

Effect of Cancellation: Your access to premium features continues until the end of your current billing period. You will not receive a refund for the unused portion of your subscription.

How do I delete my account?

You can permanently delete your Pocketlove account via your account settings. Follow these steps:

1. Go to your Profile or Account Settings
2. Look for an option like "Delete account", "Close account", or similar
3. Read the information carefully, as this action is irreversible and will result in a permanent loss of your data
4. Confirm that you want to proceed with the deletion of the account

Is it safe to use your platform?

Yes, our users' safety is a top priority. We implement various measures to ensure a safe and respectful environment, including:

• Content Moderation: We use both automated and manual moderation systems to detect and remove inappropriate content and behavior.
• Reporting Tools: We provide users with tools to easily report content that violates our Community Guidelines.
• Data Security: We use security measures to protect your personal data. See our Privacy Policy for more information.

Are my conversations truly private?

We understand the importance of privacy. Your direct conversations with your AI characters are generally considered private to you. However, keep in mind that:

• Our systems may process and store these conversations for the purpose of providing and improving the service, including training AI models.
• In some cases, to comply with legal obligations or address safety concerns, we may need to access and review conversations.

Please refer to our Privacy Policy for a comprehensive explanation of how we handle your communication.

Can other users access my chats?

Generally, other users cannot directly access your private conversations with your AI characters. Our system is designed to keep these interactions private to you. However, if you choose to share your conversations or content publicly via the features we offer, that information may become available to others.

How do you handle my personal data?

We are committed to protecting your personal data in accordance with applicable data protection laws. Our Privacy Policy provides detailed information on:

• What types of personal data we collect
• How we use your personal data
• How we store and protect your personal data
• Your rights regarding your personal data

How do I report inappropriate content?

We encourage our users to help us maintain a safe and respectful community. If you encounter content that violates our Community Guidelines, please report it immediately:

• In-app Reporting: Click the "Report" button near the content
• Contact Support: Email us at support@pocketlove.ai

Read more in our Reporting and Complaints Policy.

Do you offer refunds?

Generally, due to the nature of our services and immediate access to premium features, we do not offer refunds for subscription fees or purchases, unless required by applicable consumer protection laws. We may offer a free trial or a limited free version so you can evaluate our services before committing to a paid subscription.

Please review our Refund Policy in our Terms of Use for detailed information.

What should I do if I encounter a technical issue?

If you experience any technical difficulties while using Pocketlove, please try the following steps:

1. Check your internet connection
2. Ensure your app or browser is updated to the latest version
3. Try clearing your browser's cache and cookies or the app's cache
4. Restart the app or your browser

If the problem persists, please contact our support team at support@pocketlove.ai with a detailed description of the issue, including any error messages you see, the steps you took when the problem occurred, and information about your device/browser.